Frequently Asked Questions

Yes! We have carefully formulated our products to cater to all hair types - straight, wavy, curly, and coily. Each product description includes recommendations for specific hair types to help you find the perfect match for your needs.

All Ori and Mane products are 100% cruelty-free - we never test on animals. Many of our products are also vegan, and we clearly label which products contain no animal-derived ingredients.

We recommend taking our Hair Quiz on our website for personalized product recommendations. You can also reach out to our customer service team who can provide expert guidance based on your hair type and concerns.

Most of our products have a shelf life of 24-36 months when unopened. Once opened, we recommend using them within 12 months. Each product has a Period After Opening (PAO) symbol indicating how long it stays fresh after opening.

Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history, or by entering your order number on our Order Tracking page.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 1 hour of placing it. After that, we may not be able to make changes as your order might already be in processing.

Yes! We offer beautiful gift wrapping for an additional $5.99 per order. You can select this option during checkout. We also include a personalized message card if requested.

We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Overnight Shipping (1 business day). Free standard shipping is available on orders over $50 within the continental United States.

Yes, we ship to over 30 countries worldwide. International shipping rates and delivery times vary by location. You can see available shipping options and costs at checkout.

If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue and ensure you receive your products.

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unused products in their original packaging for a full refund. Used products may be eligible for store credit.

To start a return, log into your account and select the order you wish to return, or contact our customer service team. We'll provide you with a prepaid return label and instructions for sending back your items.

Once we receive your return, we'll inspect the items within 2-3 business days. Approved refunds are processed within 5-7 business days and will be credited to your original payment method.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer Afterpay and Klarna for installment payments.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers, and all transactions are processed through secure payment gateways.

Yes! Subscribe to our newsletter for exclusive discounts and early access to sales. We also offer a loyalty program where you earn points on every purchase that can be redeemed for discounts on future orders.